Delivery & Refunds Policy

Delivery

As I make and customise the majority of my products, I take roughly 5 working days to create them so please take this time period and the estimated delivery time in consideration before placing your order.

UK 

All orders are sent out using Royal Mail Second Class delivery FREE of charge! This delivery type normally takes around 2-3 working days. There is a First Class delivery option at the checkout stage which costs £2.99.

Due to the COVID 19 pandemic, Royal Mail are taking longer to deliver parcels so your order may take longer to arrive because of this.

International 

If you are an international customer then delivery is £8.70 and delivery will range from 7-14 working days but due to COVID and the strain on the postal services, it may take longer for your order to arrive. All international orders are sent out using Tracked delivery so you can track your order on it's way to you!

Refunds

If the item you have received was not what you expected or is damaged then please feel free to get in contact with me at contact@thatpetboutique.com within 30 days of the dispatch date. As I am a small business owner I am unable to cover returns postage, so you will have to meet this cost yourself. I do not offer refunds on custom/personalised orders.